In March 2020, Ethical Consumer viewed the Hain Celestial website for information about its supply chain management policies and practices. The company’s Human Rights statement August 2018 was downloaded and the company's Code of Business Conduct and Ethics, which had been updated in 2011 was also downloaded from the company's website and used as the basis of the following assessment:
Supply chain policy (poor)
According to the document the provisions set out in the code applied to all of its directors, officers and employees. Hain Celestial expected everyone working on its behalf, including consultants, agents, suppliers and business partners, to adhere to its "high ethical standards". The provision included adequate clauses on forced labour and employment free from discrimination. It did include a provision on the prohibition of child labour but did not define child labour. The company’s Human Rights statement included the following: “we require our suppliers to comply with our Supplier Code of Conduct, which includes non-discrimination, the health and safety of workers, prohibition of child and forced labour and the right to freedom of association and collective bargaining.” The age of a child and clauses on adequate wages were not defined. Hain Celestrial was considered to have a poor supply chain policy.
Stakeholder engagement (poor)
A search of the company's website found no evidence that it was involved with any multi-stakeholder processes or non-governmental organisations working to improve workers rights within supply chains. The company did have an anonymous Business Conduct Hotline which was run by a independent third party which was available 24 hours a day 7 days a week. However, it was not clear whether this was free of charge and available in the workers' own language. Hain Celestrial was considered to have poor stakeholder engagement.
Auditing and reporting (poor)
A search was made of the company's website for information regarding audits of its supply chain. No information could be found on the schedule of audits or a commitment to audit the whole supply chain, although the company did mention that it was increasing supplier audits. No audit results could be found. There was no information about remediation or costs. The company was considered to have poor auditing and reporting overall.
Difficult issues (poor)
Ethical Consumer also deemed it necessary for companies to address other difficult issues in their supply chains. This would include ongoing training for agents, or rewards for suppliers, or preference for long term suppliers. It would also include acknowledgement of audit fraud and unannounced audits, and measures taken to address the issue of living wages, particularly among outworkers, and illegal freedom of association. No difficult issues such as training for buyers agents, audit fraud or living wage were mentioned on the company's website.
Overall the company received Ethical Consumer's worst rating for Supply Chain Management and lost a full mark in this category.
Hain Celestial website (9 January 2019)