According to and article published on the Telegraph website on 13th November 2015, the consumer group Which? had discovered that tickets to popular events had been appearing on resale sites as soon as, or even before, they went on sale to the public. This meant that customers were obliged to pay tickets for a much higher price as soon as they were released for sale. Which? found that four of the biggest secondary ticketing websites, including StubHub, had engaged in a number of anti-consumer tactics. These included tickets going on sale before or immediately after the official pre-sale began on the primary site. This happened in cases even for venues with strict resale restrictions, including asking for photo ID on the door.
One site listed re-sale tickets costing up to £1,500 despite having had an original value of £62.50. The report said that under the Consumer Rights Act 2015, consumers had to be notified of any restrictions on the tickets, all seating details and the original face value of the ticket. Which? claimed to have found these rules being repeatedly flouted on all the major secondary ticketing sites.
A statement from the owner of two of the sites said, "We are concerned that Which?'s statement and advice risks confusing consumers at a time when we, the industry, are working to educate consumers on how to avoid websites which offer little or no protection."
The manager of another site said: "If we are made aware of speculative selling on our site for specific events, we will investigate and remove the listings where appropriate.