In November 2020, Ethical Consumer viewed Neal's Yard Remedies website and found that the company's products were certified under the Cruelty Free label.

The company also stated: "We believe our strong commitment to organic farming is an important factor in a sustainable future. Organic quality is a priority in our supply chain, and we have been certified by the Soil Association since 1991. Currently 92% of our natural raw materials by volume are certified organic."

As a result the company was awarded positive Company Ethos mark.