In March 2020 Ethical Consumer looked for information on the Body Shop's supply chain management. Ethical Consumer searched The Body Shop's website and suppliers website (www.bodyshopinfo.com). On the basis of this, its supply chain management was rated as follows:
Supply chain policy (reasonable)
A code of conduct was found that included adequate clauses on the following:
- Forced labour.
- Freedom of association
- Child labour shall not be used (as defined by the ETI)
- Living wages are paid
- Working hours
- No discrimination is practised
The company's supply chain policy was rated as "reasonable" as no statement could be found that it applied to the company's whole supply chain (including some second tier suppliers).
Stakeholder engagement (rudimentary)
The Body Shop mentioned that it was a founder member of the Ethical Trading Initiative. However, no further mention of stakeholder engagement could be found. There was no mention of engagement with trade unions, or details of a helpline that suppliers' workers could phone to report issues.
Some very scant details were provided of an auditing system. The Body Shop mentioned that it visited its Community Trade producer groups at a minimum once every 4 years. The Body Shop did not appear to have a commitment to audit its whole supply chain. There was no information about who paid for audits. There was no disclosure of audit results nor a clear or transparent audit schedule.
Difficult issues (rudimentary)
The company mentioned training for its buyers and that it formed close long term relationships with suppliers. This was considered to demostrate a commitment to good purchasing practices. However no mention of areas like audit fraud or banned trade unions could be found. Overall the Body Shop was considered to have a rudimentary approach to difficult issues found within supply chains.
Overall, the company received Ethical Consumer's middle rating for its supply chain management.
Body Shop website (4 March 2020)