In March 2020 Ethical Consumer viewed the Astonish website for the company's environmental policy or report. No such report could be found. There was some information on recycling and transport, but these issues were discussed in little detail and no other issues were adequately discussed.

An environmental policy was deemed necessary to report on a company's environmental performance and set targets for reducing its impacts in the future. A strong policy would include two future, quantified environmental targets, demonstration by the company that it had a reasonable understanding of its main environmental impacts, be dated within two years and have its environmental data independently verified.
Astonish did not meet any of these criteria therefore it received Ethical Consumer's worst rating for Environmental Reporting and lost a whole mark in this category.

In March 2020 Ethical Consumer viewed The London Oil Refining Company's website www.astonishcleaners.co.uk for its policy on the use of the hazardous chemicals parabens, triclosan and phthalates.
Some forms or uses of these chemicals are banned or restricted in the EU or the USA.
Triclosan is an antibacterial and is a suspected endocrine disruptor. Parabens are also endocrine disruptors and have been linked to breast cancer and are used as preservatives. Phthalates, usually DEP or DBP, are used in fragrances and are endocrine disruptors.
A strong policy on toxics would be no use of these chemicals or clear, dated targets for ending their use.
The company made no mention of a policy anywhere on its website, except to state on its FAQ page, "we do our best avoid the use of harmful chemicals in the process." Some of its antibacterial handwashes were listed as containing triclosan.
As the company had no policy on these substances it received Ethical Consumer's worst rating on toxics.

In March 2020, Ethical Consumer searched Astonish's website for the company's policy on the use of microplastics and non-biodegradable liquid polymers. No information was found. The company had also been sent a questionnaire but no response was received.

According to Beat the Microbead, there are more than 500 known microplastics ingredients that can be found in our personal care products such as toothpastes, face washes, scrubs and shower gels. They are tiny plastic particles that are added for their exfoliating properties, but sometimes purely for aesthetic purposes only.

According to a recent report by Code Check, non-biodegradable liquid polymers were also prevalent across a wide range of cosmetic products. Like microplastics, these materials degrade with a similar difficulty in the environment and may cause similar harm.

In 2018, the UK government banned the use of microbeads in toothpastes, shower gels and facial scrubs. However, some products classified as “leave on” were not subject to the ban, this would include lotions, sun cream and makeup, as well as abrasive cleaning products. This ban did not extend to non-biodegradable liquid polymers.

Given that the company lacked a clear policy on the use of microplastics and non-biodegradable liquid polymers, it lost half a mark under Pollution and Toxics.

In March 2020 Ethical Consumer viewed the The Roundtable on Sustainable Palm Oil (RSPO) website but the company did not appear to be a member.
The company's website was searched and there was information about the company's use of palm oil on the FAQ page of its website. The company did use palm oil in some of its products: "Crude palm oil and palm kernel oil is used in the production and supply of vegetable soap prills that we use in the manufacture of certain products. Our vegetable soap is made from blends of palm oil, palm kernel oil and coconut oil....
In order to reduce the impact on rainforests and land for food crops all of the soap we use is manufactured using palm oil from a RSPO certified plantation. This is from a ‘book and claim’ system as defined by the Roundtable on Sustainable Palm Oil (RSPO)."

Overall, London Oil Refining Company Limited received Ethical Consumer's middle rating for its palm oil policy.