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In November 2020 Ethical Consumer received a completed questionnaire from L'Occitane which contained a response to a question on animal testing. The company stated:
"L’OCCITANE does not and has never tested its products, its active ingredients or its raw materials on animals at any point in the product development or manufacturing process.
L’OCCITANE is fundamentally committed to the abolition of animal testing of beauty products worldwide. In China, where our products are retailed, the local Chinese authorities request testing on some cosmetic products sold on the Chinese market, as they view it as the best way to safeguard their consumers’ safety. Our company does not conduct those tests; they are done by Chinese laboratories, approved by local authorities on a limited animal panel.
In relation to this policy the company stated: "To move forward we decided to develop our relationship with the Chinese authorities to pledge the case for the end of animal testing for beauty products, through open dialogue. Since 2010 we have therefore engaged with the relevant authorities, as well as animal rights NGOs. Our goal has been to highlight alternatives techniques used in Europe where animal testing has been banned. This constructive dialogue has led to a series of advances in Chinese regulation including a decision to end this type of test as of June 2014, on so-called ordinary cosmetics that are manufactured and packaged locally (shampoo, perfume etc.), as well as on imported hygiene products (soap, toothpaste etc.). On the 11th Nov 2016, the Chinese authorities announced the first alternative animal test (AAT) in cosmetic raw material. This is another milestone step. Currently, more alternative tests are under development by NIFDC (National Institute for Food and Drug Control) L’Occitane cares about every small movement on AATs in China. We remain of the firm opinion that it is by working from inside China that we will be best placed to further influence Chinese regulation and put an end to animal testing. L’Occitane will continue proactive work with cosmetic industrial organizations in China, to push forward more and more alternatives tests to be implemented in cosmetics".
As the company did not have a fixed cut-off date animal testing policy and was retailing products in China that were required by Chinese law to be tested on animals it received Ethical Consumer's worst rating for its animal testing policy and lost a whole mark under Animal Testing.


Ethical Consumer Questionnaire (November 2020)