In January 2021 Ethical Consumer viewed the Nu-Heat website for the company's environmental policy or report. No formal report, policy or sustainability webpage was found.
The website did feature a blog dated 28 October 2019, entitled "Reducing our environmental impact", which detailed Nu-Heat's approach to addressing its environmental impact.
This discussed how the company supplied renewable heating systems, heat pumps and solar thermal, as well as underfloor heating which it claimed could be more efficient than traditional radiator systems. It stated that the company lobbied for faster roll-out of low-carbon technologies as a member of BEAMA. The company discussed the own site measures such as energy saving measures and recycling.
It further stated: "We measure our energy and water usage and our goal is to reduce this year on year – until recently we’ve been happy with a 10% reduction but we need to do better than that. Our premises are fully electric so as electricity decarbonises our measures need to change to focus as much on efficiency as on CO2. We will continue to take action at the same time as improving how we measure our environmental impact, so we can then prioritise what we do next to further lessen that impact."
No information was provided on the environmental impact of the sourcing of materials that went into the company's products. The company supplied own brand digital thermostats. There was no discussion of chemicals used in electronics. No quantified future targets or environmental performance data were provided.
An environmental policy was deemed necessary to report on a company's environmental performance and set targets for reducing its impacts in the future. A strong policy would include two future, quantified environmental targets, demonstration by the company that it had a reasonable understanding of its main environmental impacts, be dated within two years and have its environmental data independently verified.
Though Nu-Heat discussed its environmental impact in a statement within the last two years, it did not meet any of the other criteria. Therefore it received Ethical Consumer's worst rating for Environmental Reporting and lost a whole mark in this category.
www.nu-heat.co.uk (8 January 2021)