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Baxi Heating UK Ltd

Baxi have been manufacturing boilers since 1866.  It is owned by BDR Thermea and it has been given mixed ratings for its ethical practices.

So what's it doing well and where is it lagging behind?

Is Baxi Heating Ltd. ethical?

Our research found some negative ethical issues with Baxi Heating Ltd. The company has done poorly in our rating system in a number of categories, including habitats and resources, human rights and supply chain management.

Below we outline of some of these issues. To see the full detailed stories, and Patagonia's overall ethical rating, please sign in or subscribe.


The BDR Thermea supply chain document contained a reasonable supply chain policy but no evidence of stakeholder engagement, auditing or reporting details and did not address any difficult issues. It therefore received Ethical Consumer's worst rating for its supply chain management.

Furthermore, the company had subsidiaries in two countries on Ethical Consumer's list of oppressive regimes.


In 2017 all Baxi gas boilers had an A rating for efficiency. Their parent company's CSR Report for that year stated several targets "to be achieved by 2020".

1. Better Products
15% of sales come from new & innovative products
97% of products need no intervention within the first 2 years of service

2. Better Supply Chain
75% of sites/business are certified to all 3 ISO standards (14001, 18001, 50001)
100% of preferred suppliers and BDR Thermea Group businesses achieve specific minimum Ecovadis scores

3. Better People
Employee Satisfaction score at 75%
100% of all staff go through Health & Safety, CSR training

4. Better Company
Sales efficiency revenue per employee up 2,5% per year
100% of all CSR outcomes communicated internally and externally

Unfortunately the report didn't include targets for carbon emissions or waste or water from its manufacturing or any information on that aspect of its business. Although it said it would be looking at this in 2017, we rated it as not currently having a reasonable understanding of its main impacts. It therefore received Ethical Consumer's middle rating for environmental reporting.

image: baxi boiler with a rating for efficiency
  • Ethical Consumer Best Buy: No
  • Boycotts: No

Company information

Company Ethiscore

Company Address:

Brooks House
Coventry RoadWarwickCV34 4LL

Contact Baxi Heating UK Ltd.

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Associated brands

  • Baxi
  • Potterton
  • Main
  • Broag Remeha

Related product guides

Ownership structure

Ethical stories