Help

All the help you need to discover more about us and use our website

Subscriptions

As a Subscriber you get:

  • six issues a year of the magazine in print and/or digital format
  • the full scorecard for each product guide
  • all the stories behind the tables
  • all product details
  • all brand and company information and ratings
  • the ability to customise ethical ratings
  • downloadable back issues of the magazine
  • our regular email newsletter

How do I subscribe to Ethical Consumer?

Subscribe online here or call us on 0161 226 2929, 10am - 4.30pm.

How does the 30 day trial work?

You buy a subscription and have full access to the website and receive a print and/or digital copy of the magazine.

If you don't want to continue with it you can cancel any time within the first 30 days to receive a full refund. To cancel just telephone us during office hours on 0161 226 2929 or email shop@ethicalconsumer.org with your name, address and username stating that you wish to cancel.

How do I renew to Ethical Consumer?

Subscribers can monitor how long they have left of their subscription on the 'My Account' page on our website, click the renew button to renew online. 

Print-only subscribers will also receive a renewal reminder up to 4 months before the end of their subscription and an email near to the time their subscription is due to lapse. 

Phone 0161 226 2929 or download a Direct Debit form to send to us.

I want to subscribe to Ethical Consumer by direct debit

Please download a Direct Debit form from the website and send to Ethical Consumer, Freepost (NWW 978A), Manchester, M15 9EP.

When will my direct debit be taken?

Your direct debit is taken annually. You will be notified by letter when your direct debit is due to be taken. If you are unclear when your direct debit date is due please contact our subscriptions team via this contact form.

I want to cancel my direct debit?

Please call us on 0161 226 2929 or email our subscriptions team via this contact form and we will cancel your direct debit on our database. In addition we advise you to contact your bank and cancel your direct debit.

Can I change my subscription from PDF (online) to print magazine, or vice versa?

Yes, you will need to contact our subscriptions team via this contact form and we will alter your order.

I want to cancel my subscription.

Please contact our subscriptions team contact form to cancel your subscription.

Signing in and Passwords

Can I change my Password?

Yes, click on the 'account details' section on the My Account page.

I've lost, or can't remember my Password or Username

Password - please use the 'account details' section on the My Account page; this will allow you to reset your password. 

Username - please email our subscriptions team via this contact form or call us on 0161 226 2929.

When Signing In I get the message 'Already logged in.'

This is because your account is already signed in to the site on another browser, for example on your work computer or mobile phone. Or because you've given someone else your login details. In order to sign in you'll need to sign out from the other device, or wait for 60 minutes when it should log out automatically.

I have a problem activating my gift subscription.

Please call 0161 226 2929 in office hours and we will activate your account for you. Or email the subscriptions team using the Contact Form saying your activation has failed, and letting us know your preferred user name.

Using our Product Guides

See our quick guide

Understanding our rating system

See our rating system pages

About Ethical Consumer Research Association

How are you funded?

Through a variety of sources: subscriptions, ethical consultancy, ethical advertising and screenings work, grant fundraising and donations.

How can I support Ethical Consumer?

You can help Ethical Consumer in a number of ways:

  • Subscribe.

By subscribing you'll be helping to fund all our research and you will also get access to all our online information.

  • Become an investor member.

Through their investments our members help to fund significant projects such as the development of this website, and they also receive 3% interest on any money invested. Click here for more information.

  • Volunteer.

If you live in the Manchester area and can spare some time we are always on the look out for enthusiastic volunteers to help out around the office or with specific research tasks (depending on experience). Click here for more information.

Do you provide speakers for events and conferences?

We are able to visit events but we do ask for travel expenses and a fee for the organisation (to be negotiated). Please make any requests via our web contact form.

Can you help me with my school, college or under-graduate project?

Ethical Consumer gets many requests from students of all ages. Many of the questions can be answered by searching the site and directly quoting what we have written, please do this before sending any questions. In addition due to the volume of requests and the size of our team we cannot respond to all requests.

Can you help with post-graduate or academic research?

If you would like to survey our readership then we recommend the best course of action is to buy ad space on the site or in the magazine.

If you would like to question a member of the team we recommend that you fully search the site first and if you cannot find what you are looking for please get in touch via our contact form.

Who built this website?

Digital strategy, content development and marketing is by Orange Tree Digital

Visual design is by Raging Trifle.

Web hosting is from Bandicoot - business and internet solutions.

Web site build and development by Agile Collective

Need something else?

If you can't find what your looking for then please get in contact enquiries@ethicalconsumer.org or over the phone on 0161 226 2929.