On this help page you'll find FAQs on:
- Signing in and passwords
- Direct Debit
- Gift subscriptions
- Suggested companies and brands to research
- Using our shopping guides
- About Ethical Consumer Research Association
- Weekly email newsletter
Need something else?
If you can't find what you're looking for then please get in contact us by email [enquiries-at-ethicalconsumer.org] or over the phone on 0161 226 2929 or fill in the contact form on our Contact Us page.
As a subscriber you get:
- six issues a year of the magazine in print and/or digital format
- the full score table for each shopping guide
- all the stories behind the tables in the shopping guides
- brand and company information and ratings
- the ability to customise ethical ratings
- downloadable back issues of the magazine
- our regular email newsletter
How do I subscribe to Ethical Consumer?
Subscribe online or call us on 0161 226 2929 to pay over the phone, 10am - 4.30pm.
You can subscribe if you are based outside of the UK also. For overseas print subscriptions this will cost £45.95 a year.
How does the 30 day trial work?
You buy a subscription and have full access to the website and receive a print and/or digital copy of the magazine.
If you don't want to continue with it, you can cancel any time within the first 30 days to receive a full refund. To cancel just telephone us during office hours on 0161 226 2929 or email email@example.com with your name, address and username stating that you wish to cancel.
Can I change my subscription from PDF (online) to print magazine, or vice versa?
Yes, if you are based in the UK you can do this at any time. You will need to contact our subscriptions team via this contact form and we will alter your order for you. There is no cost for a change in either direction.
If you are based outside of the UK, you will need to contact us to arrange for an additional charge for international postage.
How do I cancel my subscription?
Please contact our subscriptions team via our contact form to cancel your subscription.
How do I renew to Ethical Consumer?
There are three options for renewing your subscription, you can pay by card via blink, by Paypal or by Direct Debit.
To set up a Direct Debit payment you can fill in your details online, download a Direct Debit form to send to us by post, or phone us on 0161 226 2929.
Subscribers can log in to their account and monitor how long they have left of their subscription on the 'My Account' page on our website, there should be an option there to renew your subscription. However, if your subscription has already ended and you cannot use the renew option, you will need to purchase a new subscription. As long as you renew within 1 year, we will process this as a renewal.
Print subscribers may receive renewal reminders up to 4 months before the end of their current subscription. This is because they may be on their penultimate print magazine at this point. Renewing early will not affect your renewal date and will stop any further renewal reminders being sent to you.
My account says my subscription is not due to expire for another 2/4 months - why are you contacting me to say it's expired?
As our print magazine comes out every 2 months, to ensure that you do not miss any issues we send out reminders when you receive your penultimate and your final magazine to remind you to renew. You can still access the website up to the end of the full expiry period. Renewing early will not affect your renewal date and will stop any further renewal reminders being sent to you.
How do I change my personal information or postal address?
Log in to the website and click on ‘My account’. Once the new page has opened click on the 'Account details' section and your personal information will appear.
Once you have updated your details, click on ‘Save my details’ to update. You do not need to email us to confirm.
Please note: you cannot update your username on your account, in order to do this you will need to contact the subscriptions team via the contact form.