Frequently Asked Questions

Here are some FAQs about our product guide tables

What does the score mean?

We score companies out of 20.

The higher the score the more ethical the company.

There is a simple traffic light system on the scores to give you a rough guide to how a company is doing.

Those scoring 12 or above are green and are considered to be ethical companies worth supporting.

Those scoring between 11.5 and 5 are amber and considered to be doing some positive work but could do more.

Those scoring 4.5 or below are red and need to do much more improve their ethics and we suggest you avoid buying from these companies where possible.

What is the scoring based on?

We rate companies, brands and products based on the brand owner known as the ultimate holding company (UHC). This means you can see exactly where your money goes when you buy a product and also reflects the fact that the UHC ultimately has power over what a brand does.

The scoring is based on a set of 5 criteria.

These are environment, people, politics, animals and product sustainability.

Every company starts with a score of 14, we then take points off if they get criticised in one of the categories. The stories relating to this scoring are in blue on the table.

Plus points are awarded for product sustainability (e.g. the product is vegan) Or company ethos (e.g. the company is a co-operative). The stories relating to this are in green on the table.

If there is no category heading it means that there are no stories in that category for that brand.

You can find out more about the categories here >

How do I see more information on the stories behind the scores?

We pride ourselves on the fact our rating system is fully transparent, so you can see exactly why a company has scored the way it has.

Click on a category heading on the tables (e.g. animals) to see the stories that make up the score.

On some guides you’ll need to subscribe to see these.

Can I customise the scores?

You can customise the scores using the tick boxes at the bottom of the table. Ticking a category or sub category will increase the weighting of this category in the scoring table e.g. if you are really passionate about animal rights then tick the animals box to give greater emphasis to these issues.

If the scores on the table don’t change then this is because the companies have not picked up marks in the category you have selected.

We’re sorry but you can’t save the customised scores.

How often do you rate companies?

We are rating companies every day and scores on the tables update every 24 hours. However we don’t rate every company every day (there are over 3000 in our guides!).

We rate all the companies on a guide and update the text at least once every three years to make sure everything is up to date.

Why do you have a paywall?

We are an independent not-for-profit co-operative and need the revenue generated by subscribers to fund our research and campaign work.

Most guides are open for all users but others are only available to subscribers. When guides have been on the site for 6 months we move the paywall so that all users can see the score tables and Best Buy recommendations. But you'll still need to subscribe to see all the stories behind the scores.

How do I see all the information?

Check out our sample guide to booksellers if you haven't yet subscribed to see what is included.

Alternatively try our 30 day free trial.

Subscribe today >

How are brands selected?

Brands are selected based on their market share or if they offer an innovative social or environmental alternative.

Contact us to find out how you can be included in a product guide table >

What is a Best Buy and why is a Best Buy not always top of the table?

Best Buys are decided by the editorial team based on the research we have undertaken, the scoring system and the unique insight into the issues that our editorial team has.

9 times out of 10 this will be the brand (or brands) that are top of the table but sometimes an ethical company which is truly innovative scores less well on our rigid scoring system and we use the Best Buy and Recommended buy section to acknowledge this.

What is Ethical Consumer?

Ethical Consumer is a not-for-profit co-operative based in Manchester. For almost 30 years we’ve been researching companies and brands to help people shop more ethically.

More about us >

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